The FDA has begun a probe into claims that the cleansing conditioner WEN by Chaz Dean has been making customer’s hair fall out as well as causing itching and rashes on the scalp. As of July 7, the feds had received 127 reports about the conditioner, the largest ever associated with a cosmetic hair cleanser. There have also been over 21,000 complaints made to Chaz Dean, Inc. directly.
Many of the complaints follow a similar format. Customers say they bought the cleansing conditioner product and within weeks began noticing problems like balding, hair breakage, rashes, or itching. For some, stopping the use of WEN was enough to allow them to recover but for others the hair loss still continued.
In December 2015, a class action lawsuit was filed against Chaz Dean, Inc. and covers over 200 people across 40 states that experienced “substantial and abnormal” hair loss after using WEN’s Sweet Almond Mint conditioner.
When questioned about the complaints and potential product safety issue, Chaz Dean, Inc. has emphasized that there is no evidence that either the WEN products or their ingredients are causes of hair loss. The company has been cooperating with the FDA’s investigation and asserts that its formulas are in compliance with all applicable regulations.
The FDA has not yet determined a cause of the reported incidents of rash, itching scalp, or hair falling out, and is reaching out to health care providers and the public for help. Anyone who experiences a reaction following use of WEN cleansing conditioners by Chaz Dean is advised to stop using the products and consult with a dermatologist or other healthcare provider. The feds also ask that healthcare providers notify their patients about the complaints regarding WEN if they show signs of hair loss or other adverse events following use of the products.
More information about how to report adverse events to the FDA can be found here.
“Submit a Complaint: How to Report a Cosmetic-Related Problem,” FDA web site, last updated July 5, 2016; http://www.fda.gov/Cosmetics/ComplianceEnforcement/AdverseEventReporting/default.htm, last accessed July 25, 2016.
“Statement on FDA Investigation of WEN by Chaz Dean Cleansing Conditioners,” FDA web site, last updated July 19, 2016; http://www.fda.gov/Cosmetics/ProductsIngredients/Products/ucm511626.htm, last accessed July 25, 2016.